--- title: "Privacy Policy | Elm Financial Solutions" description: "Read Elm Financial Solutions' website privacy policy to learn how we collect, use and protect your personal data in line with GDPR." url: "https://elmfinancial.co.uk/privacy-policy" lang: "en" --- # Website Privacy Policy This Policy governs the use of personal data which you provide to us via our website. Personal data is any or all data relating to a natural person who is identified, or can be identified, from the data. Elm Financial Solutions Limited (“EFS”) respects your privacy. This policy explains what personal data we collect through our website (“the Site”), why we collect it and how we look after it. Our Site may contain links to other sites; if you follow them, your data may be processed by the organisations that run those sites, and you should read their privacy policies. Please read this Privacy Policy carefully. If you have any questions about it, contact us using the details at the end. ## Who we are The Site is owned and operated by Elm Financial Solutions Limited, registered in England and Wales, company number 06232829. Registered office: Elm Tree House, Handley, Clay Cross, Chesterfield, Derbyshire, S45 9AT. Office: Holt Hall, Holt Lane, Tansley, Matlock, Derbyshire, DE4 3LY. Our VAT number is 905 1311 70. ## Your rights You have rights as a data subject under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, which govern how organisations such as ours collect, use and dispose of personal data. In relation to personal data about you, you have the right: * to be informed about how and why we collect and use the data * to be given access to the data we hold * to have any inaccurate or incomplete data rectified * to ask us to delete personal data, earlier than we might already dispose of it * to prevent us from processing the data further * to object to us using the data for particular purposes We provide contact details at the end of this Policy for you to use if you have any complaint about our processing of your personal data. If you are not satisfied with the way we deal with this issue, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), which is the body in charge of supervising personal data use in the UK. ## What data do we collect? When you complete the enquiry form on our Site, we collect your name, email address and the details of your enquiry, and any phone number you choose to give. If you email us, we collect your name, email address and anything you include in your message. If you use the question assistant on our Site, we receive the questions you type. Our website platform also records basic, anonymous usage statistics, such as which pages are visited, to help us improve the Site. We use the details you send us to respond to your enquiry and, if you become a client, to provide our services. Our lawful basis is our legitimate interest in responding to people who contact us, or the steps needed before entering into a contract with you. ## How is your data used? We will process and store your data securely, and we will only keep it for as long as we need it for the purpose(s) for which it was collected. We may use your information to reply to your enquiry by email, or to contact you by telephone if you have given us a number. Where we rely on your consent, you can withdraw it at any time. Where we rely on another lawful basis, you may have the right to object to or restrict our processing, or to ask us to delete your data, depending on the circumstances. We do not sell your personal data. We share it only with the service providers who host our website and handle enquiries and email on our behalf, and only so they can provide those services to us. ## How and where do we store your data? We will only keep your data for as long as we need it for the purpose(s) for which it was collected, or for as long as the law requires. The steps we take to secure your data include: * We will not sell or rent your information to third parties. * We will not share your information with third parties for marketing purposes. * Any staff with access to your information have a duty of confidentiality under the ethical standards that this firm is required to follow. ## Accessing your data You are entitled to make a Subject Access Request under the GDPR. This means that you may request a copy of any personal data we hold about you, free of charge. We will provide any or all information in response to your request if you contact us by email at the address noted below. ## Contact Details If you have any questions about the Site or this Policy, or you wish to make a Subject Access Request, then please contact us as follows, making your request or query clear: Email: [info@elmfinancial.co.uk](mailto:info@elmfinancial.co.uk) Phone: [07966 795440](tel:07966795440) ## Amending the Policy We may change this policy from time to time, in response to changes in the law or for operational reasons. Any changes will be posted on this page. Last updated: September 2026.